Job Description
Hybrid, on-site 3x per week in the Tampa office Purpose Build and deliver engaging learning experiences across CERTUS: roughly 70% instructional design and 30% learning operations. Bring disciplined production, quality assurance, and content operations to keep programs accurate, current, and on schedule as CERTUS grows.
Key Contributions - Build and deliver assigned courses, programs, and onboarding modules aligned to department priorities and standards.
- Apply instructional design and gamification techniques to create interactive, high-retention content.
- Perform quality assurance on all learning assets before publication.
- Maintain documentation, source files, and version control for all assigned work.
- Escalate blocked or at-risk deliverables within 2 business days.
- Partner with SMEs on targeted learning solutions, including career pathway and certification content.
- Format learning data for Manager review and integrate vendor content into the LMS as directed.
- Prepare cohort materials and partner with Communications to promote learning programs.
- Learning operations (30%): Manage the Certus Academy inbox and respond within 1 business day; handle routine LMS administration, training logistics, recurring communications, and Learner of the Month recognition.
Success Metrics Targets are set for an early-career designer and rise as independence grows.
- Learning adoption: = 85% of assigned builds published on the deadlines in the project brief.
- Leadership development: = 90% of leadership program materials approved without major revision.
- LMS utilization: = 80% of LMS builds function correctly on first publish.
- Documentation: source files and version history maintained to standard on = 90% of projects.
- Program ROI: impact-reporting documentation provided for 100% of assigned programs.
- Engagement: = 90% positive learner feedback on Designer-built content.
- Learning operations: 100% of inquiries acknowledged within 1 business day, with resolution or a follow-up timeline; admin requests resolved or escalated within 2 business days; recurring communications posted on schedule.
Growth Impact - Expands Learning capacity so content, LMS operations, and learner support stay reliable as CERTUS grows.
- Reduces quality risk through disciplined QA, documentation, and design standards.
- Keeps onboarding, technical pathways, and learner recognition current and on schedule.
- Builds CERTUS instructional design bench strength.
Dependencies The Designer owns execution and quality. Listed partners own required inputs. Partner input gaps or delays are documented and escalated within 2 business days to prevent missed deadlines.
- Learning Experience Manager: documented project briefs with priorities and deadlines, design direction and standards, review and approval turnaround, and escalation decisions.
- Subject Matter Experts: accurate content, timely reviews, and sign-off on technical accuracy. The Designer owns the build; SMEs own the truth of the content.
- Operations and Field Leaders: learner rosters and eligibility, schedule coordination, and protected time for learners to complete training.
- Human Resources: accurate team member data feeding onboarding assignments, new hire start dates, and org changes that drive enrollments.
- Marketing: brand guidelines, templates, and visual standards.
- Communications: posts L&D messages to company Teams channels. L&D emails learners directly from the Certus Academy inbox and maintains the Gateway L&D pages.
- Technology and Vendors: LMS availability, system access and permissions, and vendor content files and licensing.
Requirements
Required Qualifications - 1+ years of instructional design experience: eLearning, job aids, facilitator guides.
- Hands-on course development in Articulate Storyline, Rise, or a comparable authoring tool.
- Working knowledge of LMS administration and reporting.
- Able to manage concurrent design and operations priorities without dropping either.
- Strong attention to detail and quality control.
- Effective SME and stakeholder collaboration; clear written and verbal communication.
- Follows established design standards, templates, and brand guidelines with high accuracy.
Preferred Qualifications - Advanced Articulate Storyline development (triggers, variables, complex interactions).
- Paylocity Learning or similar LMS platforms.
- Multimedia or video development.
- Onboarding or new-hire training program support.
- Multi-location or field-based organization experience.
Salary Description
$59,000 - $63,000 + 10% bonus
Job Tags
Work at office